At HCode Technologies Pvt. Ltd., we are committed to delivering high-quality services. This Refund Policy outlines the conditions under which refunds may be issued for services purchased through our website https://hcode.tech/.
1. Refund Eligibility
Refund eligibility depends on the stage of service delivery:
- Full Refund: If the service engagement has not yet commenced and no work has been initiated, you are eligible for a full refund of the amount paid.
- Partial Refund: If work is currently in progress, a partial refund may be issued based on the percentage of work completed and resources already utilized.
- No Refund: Once deliverables have been submitted and approved by the client, or the service has been fully rendered, no refund will be applicable.
2. Non-Refundable Items
The following charges are non-refundable under any circumstances:
- Third-party costs including domain registration, hosting fees, SSL certificates, stock images, plugins, or software licenses purchased on behalf of the client.
- Completed custom development work, design assets, or any deliverable that has already been handed over.
- Consultation fees for advisory or professional services already rendered.
3. How to Request a Refund
To request a refund, please email us at support@hcode.tech with the following details:
- Your full name and contact information.
- Invoice number or transaction reference.
- Reason for the refund request.
- Any supporting documentation, if applicable.
4. Refund Review Process
All refund requests are reviewed on a case-by-case basis. Our team will acknowledge your request within 3 business days and provide a resolution within 7 business days of acknowledgement. We may contact you for additional information during the review.
5. Refund Processing Timeline
Once a refund is approved:
- Refunds will be processed within 5-7 working days from the date of approval.
- The refund will be credited to the original payment method used for the transaction.
- Bank processing times may vary; please allow additional time for the amount to reflect in your account.
6. Dispute Resolution
We encourage clients to reach out to us directly before initiating any payment dispute. Our team is committed to resolving concerns amicably. If you are unsatisfied with any aspect of our service, please contact us and we will work with you to find a fair resolution, which may include revisions or adjustments to the scope of work.
7. Contact Us
If you have any questions about this Refund Policy, please contact us at:
HCode Technologies Pvt. Ltd.
120/7th Milestone, NH-1, Karnal, Haryana - 132001
Contact Number: +91-9876543210
Email: support@hcode.tech